Shipping Policy

SHIPPING POLICY
Thank you for shopping with us. We carefully prepare and pack every order before shipment to help ensure your items arrive safely.

ORDER PROCESSING
Orders are typically processed within 1–3 business days after payment is successfully received.

Please note that processing times may be longer during holidays, promotional periods, or periods of unusually high order volume.

SHIPPING TIMES
Estimated delivery times depend on your destination and the shipping method selected at checkout.

For U.S. orders, estimated shipping time is generally 7–9 business days after processing.

Delivery estimates are not guaranteed. Delays may occur due to weather, customs, carrier delays, holidays, or other circumstances outside our control.

SHIPPING COSTS
Shipping charges, if applicable, are calculated and displayed at checkout before you complete your purchase.

Any available free-shipping promotions will be applied according to the terms shown on our website or at checkout.

INTERNATIONAL SHIPPING
We may ship to international destinations where available.

International customers are responsible for any applicable customs duties, import taxes, brokerage fees, or other charges imposed by the destination country unless otherwise stated at checkout.

Customs processing may cause additional delivery delays that are outside our control.

ORDER TRACKING
Once your order has shipped, you will receive a shipping confirmation email with tracking information when tracking is available.

Please allow some time for the carrier's tracking system to update after receiving your tracking number.

INCORRECT SHIPPING ADDRESS
Customers are responsible for providing a complete and accurate shipping address at checkout.

If you notice an error in your shipping address, please contact us as soon as possible. We cannot guarantee that an address can be changed once an order has entered processing or has been shipped.

Additional shipping charges may apply if an order must be reshipped because an incorrect or incomplete address was provided.

LOST, DELAYED, OR DAMAGED PACKAGES
If your package appears to be delayed, please first check the tracking information provided by the shipping carrier.

If your order arrives damaged, incorrect, or appears to have been lost in transit, please contact us as soon as possible with your order number and relevant photos or tracking information so we can review the situation.

DELIVERED BUT NOT RECEIVED
If tracking shows that your package has been delivered but you cannot locate it, please check around your property, with household members, neighbors, or your local carrier office.

If you still cannot locate the package, contact us and we will do our best to assist you.

CHANGES OR CANCELLATIONS
If you need to change or cancel your order, please contact us as soon as possible.

Once an order has been processed or shipped, we may no longer be able to make changes or cancel the shipment.

CONTACT US
If you have any questions regarding shipping or your order, please contact us at nguyenthanhsangtp@gmail.com.